Terms & Conditions

Terms and Conditions

Welcome to Gaia. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with these terms, you should not use our website or services.

1. Use of the Website

By using this website, you agree to use it for lawful purposes only. You must not use the website in any way that may cause damage, interfere with the website’s operation, or impair the experience of other users.

2. Services

Gaia provides bespoke luxury travel and concierge services. All bookings, arrangements, and purchases made through Gaia are subject to availability and the terms outlined in individual contracts. We strive to provide accurate information about services, but availability, prices, and offerings may change without prior notice.

3. Booking and Payment

• Booking Requests: All requests for bespoke services are subject to availability. Gaia will make every effort to accommodate your requests, but no booking is confirmed until you receive written confirmation from us.

• Payments: All services must be paid for in full according to the payment terms outlined in your service agreement or invoice. Failure to comply may result in cancellation of your booking.

• Cancellation Policy: Any cancellations or modifications must be requested in writing and are subject to Gaia’s cancellation policy, which will be provided in your service agreement.

4. Client Responsibilities

As a client of Gaia, you are responsible for providing accurate information and ensuring that all personal details and preferences shared with us are correct. Any inaccuracies in the information provided may impact the quality of the services we are able to offer.

5. Intellectual Property

All content on the Gaia website, including text, images, logos, and designs, is the property of Gaia and is protected by copyright and intellectual property laws. You may not reproduce, modify, distribute, or use any content from this website without prior written consent from Gaia.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Gaia. We have no control over the content, privacy policies, or practices of any third-party sites and accept no responsibility for them. We encourage you to review the terms and conditions of any third-party sites you visit.

7. Limitation of Liability

Gaia will not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of, or inability to use, the website or services, or from any errors or omissions in the content provided.

We do not guarantee the accuracy, completeness, or timeliness of any information on our website, and you use the website at your own risk. Gaia will not be held liable for any disruptions, viruses, or other harmful elements that may affect your access to or use of the website.

8. Indemnification

You agree to indemnify and hold harmless Gaia, its affiliates, employees, and partners from any claims, damages, liabilities, costs, or expenses (including legal fees) arising out of your use of the website or services, violation of these terms, or infringement of any rights of third parties.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Insert Country/State]. Any disputes arising from or relating to these terms will be subject to the exclusive jurisdiction of the courts of [Insert Country/State].

10. Changes to Terms and Conditions

Gaia reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with an updated effective date. By continuing to use the website or our services after any changes, you agree to the updated terms.

11. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at: info@thegaialondon.com